Ensure that the connection between your device and computer is firm and not loose.

Try plugging your iPhone or iPad into another USB port on your computer. There may be issues with the USB port on your computer. Try a different cable if possible to see if that works.

Low-quality 3rd-party USB cables can cause issues.

Ensure that you connect your phone to your PC with a USB:.

These tips are important if you are trying to import photos or videos that are on the device or in the cloud ( iCloud): Please use the following quick tips first. See also: Windows iTunes Store Showing Gray Square Boxes Instead Of Artwork, Fix 1. After trying each step below, test to see if your issue is fixed. From now on, your camera will create photos and videos in JPEG and H.264 formats.If you are also concerned about not being able to import your iPhone or iPad photos or videos to your PC, then this article is for you.

On your iOS or iPadOS device, open the Settings app.

If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10, try following these steps: You can add these videos to iTunes to play them in the correct orientation. When you import videos from your iOS or iPadOS device to your PC, some of them may appear the wrong way up in the Windows Photos app.

If you have turned on iCloud Photos, you’ll need to download the original, full-resolution versions of your photos to your iPhone or iPad before importing them to your PC. Then, visit Microsoft’s website to find out how to import photos to the Windows Photos app in Windows 10. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust or Allow to continue.If asked, unlock your iOS or iPadOS device using your passcode.Connect your iPhone or iPad to your PC with a USB cable.Importing photos to your PC requires iTunes 12.5.1 or later. Update to the latest version of iTunes on your PC.

You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:

Iphone transfer video to pc